Dick Smith Customer Service


In an example of excellent customer service, I have to thank Andre the shift supervisor from Dick Smith today for going above and beyond in personally helping me out with my online order.

I bought two Jawbone UP2 armbands online on Friday, August 14 and arranged to pick them up from two different Dick Smith stores, since it seemed that neither store had the stock to allow me to pick up two black bands from just one store. Despite promising a response within 24 hours, I waited over the weekend without recieving any confirmation that my order was ready to pick up.

I eventually called up the second of the stores on Sunday evening, as the phone number provided for the first store constantly went to the ‘busy’ tone. After telling them my situation I was informed that they had some stock issues with the black bands, and Andre told me he would try and secure my order for me, and also allow me to pick both up from the first store I had nominated, rather than going to two different stores.

I had not expected to be able to recieve two black Jawbone UP2s, and also had thought I would have to make two separate trips to pick them up which would have been troublesome during that point in the week, but this was not the case! It was a small gesture, but it felt like the planets had aligned for once and was much appreciated.